Q: Are you insured?
A: Yes. Yes, all of pet care providers that are affiliated through Dogs On The Run carry valid and current liability insurance. Ask your professional for a copy.
Q: What type of payment do you accept and when am I charged?
A: We accept cash and check payments. All payments are to be received and processed at the time your scheduled appointments are confirmed.
Q: Will my dog receive individualized attention?
A: Upon request, we guarantee that your dog(s) will receive the best quality individualized attention for their entire session. We can also socialize your dog with other area dogs. If you are interested in this service please let us know.
Q: How long is each service?
A: Length of our pet services depends on the type of pet being cared for and the type of service you have requested.
Q: How long have you been pet sitting?
A: We have been pet sitting in San Diego since 1996.
Q: Are there a minimum amount of services that I must order?
A: Because our goal is to establish a consistent, long lasting and healthy relationship between your pet(s) and our team, we ask that you order a minimum of 12 services in one month.
Q: Why is there a "meet and greet"?
A: The meet and greet is a visit that allows you to get to know us. During this visit, we will perform the following tasks: introduce ourselves to you and your pet, pick up keys, confirm pertinent information about you and your pet (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions you may have.
Q: My pet has been aggressive in the past - can she still be a client?
A: For aggressive pets, we will interview you and your pet, in person, to determine if there is a good fit between your pet and our services. There is no charge for this visit. If additional visits are needed to socialize your pet with our team, then you will need to be present at all visits and pay the normal service fee until socialized. If at any time we feel that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.
Q: Can you give my pet his medicine?
A: Due to the stress on the animal, we strongly urge you to administer all medications to your pet. However, when that is not possible and your pet needs its medicine then we will attempt to administer medicine. If we feel that more harm than good will result from medicine administration, the animal will not receive the medicine.
Q: How do I drop off or pick up house keys?
A: Copies of all keys required to access your home (and pet!) should be given to us during the "meet and greet" session. If you are giving newly copied keys, we ask that you MAKE CERTAIN TO TEST ALL KEYS TO SEE THAT THEY WORK before giving them to us.
Q: What if my dog doesn't like a leash?
A: As it is a city ordinance to have all dogs on leashes when in a public area and for the safety of your pet, Dogs On the Run will always have your pet leashed. This strict rule includes parks that do not have fences and are not pet friendly. Only in yards or parks with secure fences, or at specified City Dog Parks, will we allow your pet to be without a leash.
Q: How will you discipline my pet, if necessary?
A: Dogs On the Run believes in positive reinforcement for pets, but we will never hit, spank, slap, yank the leash, yell or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, etc., you will be informed of the incident(s) and we will implement your suggested disciplinary actions.
Q: What are your service areas?
A: Dogs On The Run currently services the following areas: Greater San Diego Area, (incl. Carlsbad, Encinitas, Cardiff, Oceanside, Escondido, San Marcos, Rancho Sante Fe), Orange County, Palm Springs, & Temecula, Redding - California, Nashville - Tennessee, and Pullman - Washington. We are continuously expanding. So please contact us if you do not see your area listed.